Five steps from first message to final confirmation. No pressure tactics, no surprise fees, and every price we quote is honoured unless you change the brief.
Fill out the booking form or email admin@earthluxetravel.com. Tell us the destination you're leaning toward, a rough travel window, party size and one or two experiences you definitely want or absolutely don't. That's enough to start.
You get an email from the planner who will own your trip (you'll see their name, direct line and a photo). Usually there are two or three clarifying questions, and a brief description of how we see the trip shaping up.
A PDF itinerary with day-by-day planning, hotel / ship / lodge shortlist, illustrative pricing in three tiers, and a one-page fee letter listing our planning fee. No deposit yet — revise as much as you need. The first two revisions are free; beyond that a small revision fee applies so the planning stays sustainable for both sides.
Once you're happy, we lock the itinerary. Deposit is typically 25 % of the land portion plus any non-refundable airfare. Payment by card, ACH or wire. A formal confirmation pack follows within 72 hours listing every booked supplier with their own reference number.
Balance due 60-90 days before departure, depending on which supplier has the tightest deadline. Two weeks before travel you receive a final document pack: hour-by-hour schedule, contacts for every local supplier, the 24/7 concierge number, and your travel-protection policy PDF.
The planning fee is separate from the supplier pricing. Both are disclosed before we start research.
Planning fees are charged once per trip, regardless of traveler count. Corporate off-sites are quoted separately based on group size and scope — typically $480-$720 per attendee per day all-in.
Tell us the dates and party size. We confirm supplier availability and final pricing within 12 business hours.